MOL Shipping Policy and Authorized Retailers

Shipping Policy
1. Processing Time:
– All orders are processed within 24-48 hours for Lagos and within 3-5 business days
for other locations. Orders are processed Monday through Saturday, but not on public
holidays.
– If we experience a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there is a significant delay in the
shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates:
– Shipping charges for your order will be calculated and displayed at checkout.
– Delivery times vary depending on the shipping option chosen:
– Standard Shipping within Lagos:24-48 hours.
– Interstate Delivery:3-4 business days.
– Please note: Delivery delays can occasionally occur due to unforeseen
circumstances.
– MOL Products ships to all states within Nigeria.

3. Shipment Confirmation & Order Tracking:
– You will receive a call before your delivery for shipment confirmation. Our dispatch
rider will contact you once they arrive at your location.
– For interstate deliveries, your order will be shipped through our third-party agent, and
you will receive a call when it is ready for pickup at the logistics company. MOL
Products does not offer home delivery outside Lagos State.

4. Damages:
– MOL Products is not liable for any products damaged or lost during shipping.
However, we ensure all items are delivered in good condition. If you receive your order
damaged and have a photo as proof of the damaged item at delivery, we will address
the issue with our third-party logistics company.
– Please save all packaging materials and damaged goods before filing a claim.

5. International Shipping Policy:
– Currently, we do not ship outside Nigeria.

6. Returns Policy:
– Our Return & Refund Policy provides detailed information about options and
procedures for returning your order. (Link to the Return Policy)
– As part of our shipping policy involving returns, we ensure that items are delivered in
good condition. If a customer provides photographic evidence of receiving a damaged
product, we will take up the matter with our third-party logistics partner to ensure a
resolution.
Authorized Retailers' Details

1. Why Buy from Authorized Retailers:
– Purchasing from authorized retailers ensures you receive genuine MOL Products
with a valid warranty and access to customer support.
– Unauthorized sellers may offer counterfeit products, which are not covered under our
warranty.

2. List of Authorized Retailers:
– Online:
– MOL Products Official Website
– Jumia Nigeria
– Konga
– Physical Stores:
– Store Name: MOL Flagship Store
No 4 Otigba computer Village Ikeja Lagos
– Office: 15 Igbasan street Opebi Ikeja, Lagos
– Contact: [Contact our customer care via call or whatsapp on +234 703 107 2123 ]

– Note: We regularly update our list of authorized retailers. Be sure to check this page
before making a purchase.

3. Warranty Coverage:
– Only products purchased through authorized retailers are eligible for warranty
coverage.
– To validate your warranty, please keep your purchase receipt or invoice.

4. Report Unauthorized Sellers:
– If you suspect a retailer is selling counterfeit MOL Products, please report them to us
at [info@mol.ng] or call +234 703 107 2123.

International Shipping
International shipping is charged at a flat rate of ₦130,000.
Shipping fees cover international delivery only. Any customs duties, import taxes, or
clearance fees charged by the destination country are the responsibility of the customer.